Delivery

At Tents and Shelters Store, we know that when you’re gearing up for an outdoor adventure, every moment counts. Whether you’re planning a weekend camping trip under the stars or a challenging hike through rugged terrain, having reliable shelter is essential. That’s why we’ve streamlined our delivery process to ensure your premium gear reaches you quickly and securely, no matter where your journey begins. Based in Grand Rapids, Michigan, we’re dedicated to serving adventurers worldwide (excluding Asia and select remote areas) with the same passion that drives you to explore the great outdoors.

Our Delivery Options: Tailored for Your Needs

We offer two convenient shipping methods to fit your timeline and budget. All orders are processed within 1-2 business days from our warehouse in the US, so you can start packing for your next escape without delay.

1. Standard Shipping: Fast and Reliable

For those eager to hit the trails sooner, our Standard Shipping option is your best bet. We partner with trusted carriers like DHL or FedEx to deliver your order in just 10-15 days after shipment. This service costs $12.95 and is ideal for adventurers who need their gear promptly for an upcoming trip. From lightweight 3-season tents to durable 4-season shelters, your equipment will arrive ready to withstand nature’s elements.

2. Free Shipping: Economical and Efficient

If you’re planning ahead and want to save, our Free Shipping option is perfect for you. Available on orders over $50, this method uses EMS for delivery within 15-25 days after shipment. It’s a cost-effective way to stock up on everything from bivys and tarps to tent accessories and blankets, ensuring you’re prepared for any outdoor scenario without breaking the bank.

What to Expect After You Order

Once you’ve placed your order, here’s a quick rundown of the process:

• Order Processing: We’ll confirm your order and prepare it for shipment within 1-2 business days. Our team of outdoor enthusiasts checks every item to ensure it meets our high standards for quality and durability.
• Shipment Notification: You’ll receive a tracking number via email once your order is on its way, so you can monitor its progress in real-time.
• Delivery: Depending on your chosen method, your package will arrive securely packed and ready for adventure. We work with carriers known for their reliability, so you can trust that your gear will arrive in pristine condition.

Our Commitment to You

As your partners in adventure, we’re committed to making your experience seamless from click to campsite. Our delivery policies reflect our core values of quality, value, and customer satisfaction. If you have any questions about shipping or need assistance, our support team is here to help at [email protected]. Remember, we ship globally (excluding Asia and select remote areas) and accept payments via Visa, MasterCard, JCB, and PayPal for your convenience.

In the rare event that your gear doesn’t meet your expectations, we offer a hassle-free return policy within 15 days of receipt. Your satisfaction is our priority, because we believe everyone deserves reliable shelter in nature’s playground.

Thank you for choosing Tents and Shelters Store. We’re honored to be part of your outdoor journey and can’t wait to see where your gear takes you!