Returns & Exchanges

Our Commitment to Your Satisfaction

At Tents and Shelters Store, we understand that your outdoor adventures demand reliable, high-quality gear. Just as we’re committed to providing you with premium outdoor equipment, we stand behind our products with a straightforward and customer-friendly returns policy. If your purchase doesn’t meet your expectations, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to inspect your gear and ensure it meets your outdoor needs.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original condition with all tags attached
• Unused and in its original packaging
• Accompanied by the original receipt or proof of purchase
• Free from any damage, stains, or signs of wear

Step-by-Step Return Process

1. Initiate Your Return Request
   Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2. Receive Return Authorization
   We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.
3. Package Your Item
   Securely package the item in its original packaging with all included accessories and documentation.
4. Ship Your Return
   Send the package to our returns center at:
   Tents and Shelters Store
   1322 Garrett Street
   Grand Rapids, US 49503
   Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.
5. Processing Your Return
   Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Refund Timeline & Method

After we approve your return:

• Refund Processing: 3-5 business days from return approval
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution

Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

If you need to exchange an item for a different size or product:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you prefer an exchange
3. Specify the replacement item you’d like
4. We’ll ship the replacement item once we receive your return
5. Any price differences will be charged or refunded accordingly

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Tents and Shelters Store Customer Service,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
- Order Number: [Your Order Number]
- Order Date: [Date of Purchase]
- Product Name: [Product Name]
- Product SKU: [If available]

Reason for Return/Exchange: [Please provide specific details]

I confirm that the item is in its original condition, unused, and includes all original packaging and tags.

Please provide instructions for returning the item and any additional information you may need.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]