Shipping Policy

Our Commitment to Adventurers

At Tents and Shelters Store, we understand that reliable gear is essential for your outdoor adventures. Whether you’re camping in the mountains, hiking through forests, or enjoying a day at the beach, we’re committed to ensuring you have the quality equipment you need. Our shipping and returns policies are designed with your convenience and satisfaction in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

Shipping Regions: We ship globally, excluding some Asian countries and remote areas. Contact us to confirm delivery to your location.

Returns & Exchanges Policy

We want you to be completely satisfied with your outdoor gear. If your purchase doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

Conditions for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

• In original condition with all tags attached
• Unused and in its original packaging
• Accompanied by the original receipt or proof of purchase
• Free from any damage, stains, or signs of wear

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

We’ll respond within 1-2 business days with a Return Authorization Number and shipping instructions.

Step 3: Package Your Item

Securely package the item in its original packaging with all included accessories and documentation.

Step 4: Ship Your Return

Send the package to our returns center at:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 5: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Refund Timeline & Method

After we approve your return:

• Refund Processing: 3-5 business days from return approval
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Bank Processing: Additional 5-10 business days for the refund to appear in your account, depending on your financial institution

Shipping charges are non-refundable unless the return is due to our error.

Exchange Process

If you need to exchange an item for a different size or product:

• Follow the same return process outlined above
• Clearly indicate in your return request that you prefer an exchange
• Specify the replacement item you’d like
• We’ll ship the replacement item once we receive your return
• Any price differences will be charged or refunded accordingly

Return Request Template

Copy and paste this template into your email to [email protected]:

We appreciate your trust in Tents and Shelters Store for your outdoor gear needs and are committed to ensuring your complete satisfaction with every purchase. Happy adventuring!