Term and Conditions

1. Introduction

Tents and Shelters Store (“we,” “us,” or “our”) operates the website tentcampstore.com, specializing in high-quality outdoor equipment such as tents, shelters, tarps, and accessories. Our target customers are outdoor enthusiasts, including campers, hikers, and beachgoers, who value durability and reliability in their gear. Our store style is user-focused, emphasizing adventure and customer satisfaction. These Terms and Conditions cover all aspects of your interaction with us, from browsing to post-purchase support, and are designed to be clear and compliant with applicable laws in the regions we serve (excluding some Asian countries and remote areas).

2. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the site only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site without permission.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our products.

Failure to meet these obligations may result in the suspension of your account or legal action.

3. Products and Services Description

We offer a range of outdoor products, including 3-Season Tents, 4-Season Tents, Bivys, Blankets, Tarps, Shelters, and accessories. Our products are designed for durability and performance in various environments, from mountain camping to beach outings. Key features include:

• Quality Materials: All items are crafted to withstand outdoor conditions.
• Product Variations: Descriptions, images, and prices are provided for informational purposes, but slight variations may occur. We strive for accuracy, but errors can happen.
• Non-Returnable Items: For health and safety reasons, certain items like opened Tent Accessories & Repair products or used Blankets & Beach Towels cannot be returned. See our Returns section for details.

We reserve the right to discontinue products or update specifications without prior notice.

4. Order and Payment Terms

Order Process:

• Orders are processed within 1-2 business days after payment confirmation.
• You will receive a tracking number via email once your order ships.
• We reserve the right to cancel orders due to stock issues, pricing errors, or suspicious activity.

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you agree to provide valid payment details. By completing a purchase, you authorize us to charge the total amount, including shipping and taxes if applicable.

Shipping:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipping.
• Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after shipping.
• We ship globally, excluding some Asian countries and remote areas. Contact us to confirm delivery to your location.

Delivery times are estimates and not guaranteed, as they may be affected by external factors like customs or weather.

5. Returns and Refunds

We aim for your complete satisfaction. Our returns policy is as follows:

• Return Timeframe: Returns and exchanges are accepted within 15 days from the date you receive your order.
• Conditions: Items must be in original condition, unused, with all tags and packaging intact. Include the original receipt.
• Process: Contact us at [email protected] to initiate a return. We will provide a Return Authorization Number and instructions.
• Refunds: Refunds are processed within 3-5 business days after return approval and issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
• Exchanges: Follow the return process and specify the desired replacement item. Price differences will be adjusted accordingly.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Tents and Shelters Store or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent. Unauthorized use may result in legal action.

7. Liability Limitations

To the fullest extent permitted by law, Tents and Shelters Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to:

• Losses due to product misuse, improper assembly, or failure to follow instructions.
• Delays in shipping caused by third-party carriers or unforeseen events.
• Errors in product descriptions or pricing on the site.

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question. This limitation applies to all legal theories, including contract, tort, and warranty.

8. General Provisions

Governing Law: These Terms and Conditions are governed by the laws of the United States, specifically the state of Michigan, without regard to conflict of law principles.

Changes to Terms: We may update these terms periodically. The latest version will be posted on our website, and your continued use constitutes acceptance.

Contact Us: For questions about these terms, shipping, returns, or any other issues, reach out to us at:

• Email: [email protected]
• Address: Tents and Shelters Store, 1322 Garrett Street, Grand Rapids, US 49503

We typically respond within 1-2 business days. Thank you for trusting Tents and Shelters Store for your outdoor adventures. We’re committed to supporting your journeys with quality gear and reliable service.